Jacob Tyler Launches Client Care Initiative

SAN DIEGO, September 6, 2011 –Every day it seems we are fortunate enough to meet new businesses, many of which hire us to collaborate with them on their branding and communications needs. This is in addition to the long term clients we feel honored to have worked with over the years. Our rapid growth has enabled us to add 14 talented new hires in the last year, alone.

As Jacob Tyler evolves, it is of paramount importance to us, that our clients receive the highest level of quality, responsiveness, and care, while simultaneously enjoying the broadened services and staff, we’ve been able to build out in the past few years.

While people may identify Jacob Tyler as a branding agency, website design firm, SEO company, or PR firm, internally, we identify ourselves as a customer-service agency. “We are passionate about treating our clients like prospects,” says Charlie Van Vechten, President & Chief Creative Officer.  “This is accomplished not only by consistent communications and a genuine interest in the projects we take on, but also focusing on our clients’ needs, their industry, and ultimately their success. This award recognizes our staff members who best exemplify this principle.”

With this commitment front and center, we’ve developed and implemented a customer care initiative. As you read this, our entire team has been trained in a new process, which will ensure every job we do, meets the highest level of client care. We’ve always been perfectionists about the work we do, and we are equally uncompromising about the experience our clients have with us.

Every month we will be honoring a JT employee who goes the extra mile, in terms of client satisfaction. We welcome your feedback on a candidate, who has excelled, and conversely welcome feedback on any lapse in customer service. Client service will also be the focus of our upcoming employee retreat.

When someone asks us, “What is the most important ingredient to Jacob Tyler’s success?”, the answer is easy. You.


About Jacob Tyler:
Jacob Tyler is a full-service brand communications agency that creates brands with meaningful and significant value. It does so through its expertise in brand strategy, identity and implementation, which includes web design and development, product design, printed collateral, online marketing, social media, and reputation management. It has been honored by the Inc. 5000 organization as one of America’s fastest growing companies in 2010, was named by the San Diego Business Journal as one of the city’s fastest growing companies, four years in row, and has been the recipient of more than twenty national design and marketing awards. Clients served include Lamkin Golf Grips, Nuvasive Inc, Chicago’s Hotel 71, Four Seasons Hotels, Terranea Resort, AT&T, Rhino Vehicle Protection, Vitalyte, Milwaukee Motorcycle Clothing and Upper Deck. For media inquiries, please contact Robert Blodgett at 619. 573.1061 xt. 311 orRobert@jacobtyler.com. For more information visit jacobtyler.com.